PRIVACY POLICY.
Introduction & general terms
This privacy policy relates to the use of personal information we collect from you via our website. It also relates to our use of any personal information you provide to us by phone, email, in letters/correspondence and in person.
In order to do business and to better understand our customers we sometimes collect information about you.
Our websites may contain hyperlinks to websites owned and operated by other companies/third parties. These companies/parties have their own privacy policies and are likely to use cookies. We can accept no responsibility or liability for third-party websites that we link to.
What information do we collect?
When you access our websites, or sign up to any services such as newsletters, we will receive personal information about you. This can consist of your name, email address, work postal address, telephone number or mobile number, as well as information collected about your use of our websites (this could include your IP address).
Due to the nature of our business, branding and communications, we only deal with adults. Please do not supply personal information if you are under 18 years of age.
How do we use the information we collect?
We will use your personal information to:
Optimise our website to ensure an enriched experience
Deliver any services you have signed up for like newsletters
Contact you about the services we offer
You can opt out of being contacted by us. You can also block the use of cookies by changing your browser preferences and you can opt out of marketing by emailing us hello@bitterlemoncreative.co.uk.
Sharing your information
We will not share your personal information outside of Bitter Lemon Creative unless we are specifically required to do so by law or if we contract elements of our operations outside of the company, for example, direct mail processing.
In cases where we contract other companies to work for us we will ensure that legally binding agreements are in place to safeguard your information, to keep it secure and to guarantee it is only used in ways detailed in this Privacy Policy.
If ownership of the company were ever to change your personal information may be transferred to that new owner. If this were ever the case you would be contacted to confirm that you are happy with this.
How long do we keep your personal information?
In general, we will not retain the data obtained through this site for a period longer than is necessary for achieving the purposes for which they were collected, or as long as the law prescribes.
How do we keep data safe?
We take data security seriously. We employ multiple measures to ensure your personal information is kept safe. These include comprehensive staff training, data encryption, IT security measures, physical security and legally binding, European-Union approved, contracts between our offices and with contractors we use.
Can I delete my data?
You can contact us at any time and request that we delete the personal information that we hold and process. Email hello@bitterlemoncreative.co.uk and use the title DELETION.
We will delete the information we hold, keeping only a minimised version which we will use to ensure that we do not contact you again in the future.
Data access requests
If you are a UK or European Union resident you can ask for a copy of the personal information we hold about you and can have any inaccuracies corrected.
Email hello@bitterlemoncreative.co.uk. In order to confirm your identity, you will need to provide copies of two forms of identification from the following: driving licence, birth certificate, passport, utility bill*, vehicle registration document or bank statement* (*less than 3 months old).
We will respond to you within 30 days of confirmation of your identity.
Web browser cookies
A cookie is a tiny file that is stored by your browser when you visit a website. We use cookies to improve the site and to provide a more personalised experience for you, for example, progressive profiling ensures you don't get asked the same questions every time you complete a form on our site.
By continuing to use our site you are agreeing to the use of cookies. You can use your browser preference settings to exclude them.
Changes to our privacy policy
From time to time our privacy policy may be updated, we recommend that you check each time you submit personal information. Last updated February 2022.